FAQs

Consider factors such as your budget, desired heat output, available space, and preferred fuel type. Our team of experts can help you make an informed decision based on your specific requirements.

Delivery times vary depending on the product and your location. Generally, you can expect delivery within 2-4 weeks. We will provide you with an estimated delivery date upon purchase.

If your fireplace arrives damaged, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the situation.

All of our luxury marble suites are designed to be DIY friendly. After your brand new fire is safely delivered to your home by our delivery team it couldn’t be easier to install, sit back and enjoy. Checkout our Brand Ambassador Craig Phillips and see how easy it is to install your luxury marble suite and Bespoke electric fire both safely and efficiently.

At The Fireplace Centre St Helens, we take immense pride in providing only the finest, most exquisite fireplaces that wonderfully complement the taste of discerning homeowners. We thank you for choosing our offerings to add warmth and comfort to your abodes. We are dedicated to your satisfaction and love to make our superior selection of products more accessible through various deals, promotions, and discount codes. However, we have established the following stipulations regarding our promotions to ensure fair and consistent practices. Discount Code Usage

1. Exclusive Application: Each discount code may be used exclusively and cannot be combined with other discount codes or deals currently offered. This helps us balance our commitment to quality and our determination to deliver value.

2. One per Purchase: Only one discount code may be applied per transaction per customer. Our customers are our priority, ensuring all have an equal chance to benefit from our promotions.

3. Non-transferability: Discount codes are non-transferable. They may not be exchanged for cash or transferred to another party. Kindly keep this in mind when planning your purchases.

4. Code Expiry: All discount codes carry individual expiration dates. Please strive to utilise them within their period of validity.

5. Management Rights: The Fireplace Centre St Helens reserves the right to amend, extend, withdraw or discontinue any promotion or these terms and conditions without prior notice at its sole discretion.

We hope this clarifies our stance on discount code usage and reassures you of our commitment to uphold transparency in all we do. As you cosy up next to your newly installed piece from The Fireplace Centre St Helens, we hope you revel not just in its allure and quality but also in the knowledge that you've made an investment that's truly worth it.

We appreciate your understanding and support in respecting these terms. Should you have any more queries, do feel free to contact us. We're always eager to assist you with your fireplace needs.

Yes, we always welcome all customers to come and see our luxury fireplaces in our showroom. The Fireplace Centre St Helens 44 Boundary Rd, St Helens WA10 2LY Tel: 01744902199 sales@fireplace-centre.com

Open 7 days a week! Mon - Sat: 9am -4pm Sun: 10am - 3pm

1. Make sure chimney is completely blocked off as any draught will cause fire to shut down into safety mode.

2. Ensure fuse in plug is 13AMP.

If this does not work, then request an engineer visit by filling out our report a fault form.

Reset switch by turning main power switch off and waiting 10 minutes then turning it back on or reset circuit breaker. If this does not work then request our engineer visit by filling out our report fault form

Switch fire off for 5-10 minutes and retry. If not successful then request our engineer visit by filling out our report fault form.

1. Check fire has adequate power supply by checking fuse in plug, also make sure the power socket used has power by trying another electrical item in it.

2. Ensure all flame settings on remote control are set to maximum brightness.

If this does not work then request our engineer visit by filling out our report fault form

1. Check fire has adequate power supply by checking fuse in plug, also make sure the power socket used has power by trying another electrical item in it.

2. Ensure all Fuel bed settings on remote control are set to maximum brightness

If this does not work then request our engineer visit by filling out our report fault form

1. Replace batteries in remote control.

2. Aim control at sensor located directly behind glass screen in centre of unit just above logs.

3. Replace remote control and/or sensor.

If this does not work then request our engineer visit by filling out our report fault form

Check fire has adequate power supply by checking fuse in plug, also make sure the power socket used has power by trying another electrical item in it.

If there is no issue with fuse in the plug or power supply then request our engineer visit by filling out our report fault form

Switch off power my mains for 10 minutes then retry.

If this does not work then request our engineer visit by filling out our report fault form

Reset switch by turning main power switch off and waiting 10 minutes then turning it back on or reset circuit breaker. If this does not work then request our engineer visit by filling out the Bespoke Fireplace report fault form.

Switch fire off for 5-10 minutes and retry. If not successful then request our engineer visit by filling out our report fault form.

1. Check fire has adequate power supply by checking fuse in plug, also make sure the power socket used has power by trying another electrical item in it. 2. Ensure all flame settings on remote control are set to maximum brightness. If this does not work then request our engineer visit by filling out our report fault form.

1. Check fire has adequate power supply by checking fuse in plug, also make sure the power socket used has power by trying another electrical item in it. 2. Ensure all Fuel bed settings on remote control are set to maximum brightness If this does not work then request our engineer visit by filling out our report fault form.

1. Replace batteries in remote control. 2. Aim control at sensor located directly behind glass screen in centre of unit just above logs. 3. Replace remote control and/or sensor. If this does not work then request our engineer visit by filling out our report fault form.

Switch off power my mains for 10 minutes then retry. If this does not work then request our engineer visit by filling out our report fault form

Check fire has adequate power supply by checking fuse in plug, also make sure the power socket used has power by trying another electrical item in it. If there is no issue with fuse in the plug or power supply then request our engineer visit by filling out our report fault form.